terms and conditions
Our policy assures you of an economic pricing, along with the convenience of making reservation online. Unless otherwise mentioned, prices quoted on our website are charged on per person basis, and do not include tips given to tour guides or drivers, passport / visa fee, travel insurance, drinks or food, accommodation, room services, and laundry. The published rates may change without prior notice, particularly in case of any unforeseen circumstance, such as exchange rate against international currency, increase in airline tickets, hotel rates, or transport expenses.
It is strongly advised that all customers take out adequate Travel insurance cover for illness, accident or injury, personal accident and personal liability, loss of or damage to baggage and sports equipment. Travel Planners will not be responsible or liable if the customer fails to take adequate insurance cover. It shall not be obligatory upon Travel Planners to effect insurance for the customer except the customer has requested and paid us for this service. We sell insurance covers to most of our destinations and for any duration. Once the insurance has been confirmed and paid for, the customer will be issued a policy document of the insurer. Should the insurers dispute their liability for any reason; the customer will have recourse against the insurers only.
It is important that you check all details of your travel documents (including your itinerary and name) once they are sent to you via email. If there are any mistakes, you should contact your Travel Consultant immediately. Travel Planners will not be liable for any delay and/or loss occasioned as a result of any inaccuracies on any travel documents.
Flight and Other Travel Timings
Flight timings are provided by airlines and are subject to Air Traffic Control restrictions. All means of transportation are subject to weather conditions, the need for constant maintenance, and the ability of passengers to check-in on time. There is no guarantee that flights, ferries, ships, trains, or coaches will depart at the times stated on any itinerary or tickets which you receive. All timings are estimates only, and we do not accept any liability for any delay, however arising, or for any schedule alterations.
In the unlikely event of there being an unscheduled extension to the holiday caused by flight delays, bad weather, strikes, or any other cause which is beyond the control of Travel Planners, it is understood that the expenses relating to these unscheduled extensions, (hotel accommodation, flight etc.), will be for the account of the passenger. Travel Planners accepts no liability for changes, omissions, or delays before or during the course of any holiday occasioned by technical difficulties, weather conditions, strikes or communication breakdowns or the like.
Changes made by You
If you wish to make a change to your booking, we will endeavour to assist you to make the change wherever this is possible. You will have to pay all charges, whatever kind, imposed by the suppliers providing that component part of your travel arrangements when amending a booking any time prior to departure. Changes to Group packages are very strict as any change by any member of the group will affect the other group travellers. In some cases, we may not be able to entertain your changes.
Cancellation by You
If you wish to cancel your booking you must advise your Travel and Tour Consultant immediately. You will be liable to pay the following cancellation charges:
Tour operator cancellation charges will apply and are normally calculated on a sliding scale, displayed below, with the charge increasing the closer you are to your departure date.
DAYS BEFORE DEPARTURE CANCELLATION CHARGES
31 Days & Above 50% of the total cost of the package
0 – 30 Days 0% of the total cost of the package
In the event that the cancellation is because of a force majeure, illness or death, documentary evidence should be provided by the customer in order for us to make a special cancellation request from our suppliers. Our suppliers have the right to decline and charge their fees if they are not satisfied with the documents provided.
Airline and hotel Refund Procedures
Refund policies of the various airlines and hotels vary greatly. Refunds will be presented to the relevant airline or hotel for assessment. Should a refund be authorized, such refund will be made to you, less any cancellation or administration charges. Refunds may take up to 12 weeks to process, although this time frame cannot be guaranteed by Travel Planners.
In the event that you have any reason to complain, or experience any problems with your holiday whilst away, you must immediately inform your Travel Consultant. Once you have paid the deposit, it means that you have accepted to stay in the hotel provided and fly the airline quoted in this package. It is your responsibility to check the hotel pictures and read the reviews. A link to view the hotels details will be provided by your Travel Consultant. In the event that you do not like the hotel or airline while on the trip and you want to cancel, no refunds will be made to you. Whilst every effort will be made to resolve your complaint to your satisfaction, it is specifically on record that Travel Planners will in no way accepts liability for any claim.
Passports, Visas and Health
It is entirely the customer’s duty to ensure that all passports & visas are current, valid, obtained on time and that any vaccinations, inoculations, prophylactics (e.g. for malaria) and the like, where required, have been obtained. Passports must be valid for 6 – 9 months after returning to your resident country after the holiday.
Travel Planners will endeavour to assist the customer, especially when it is advertised that we will be providing visa assistance in the package. In the event that the visa is not issued or delayed by the relevant authorities, we will not be held liable and no refund for the visa processing assistance service will be provided.
Except where otherwise expressly stated in the booking conditions, we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected, or you otherwise suffer any damage or loss, as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
Paying us the initial deposit for this package means that you have read, understood and agreed to these terms and conditions which will be binding to both parties. It is our responsibility to provide you with the service and products that you have paid for. In the event that any changes arise, we will inform you and request your consent before making any changes to your booking.
All applicants must ensure to submit only genuine documents to the embassy. Should an applicant be denied visa due to false documents to the embassy, s/he shall lose all deposit made to Travel Planners for tarnishing our reputation.